How to succeed as a call center representative
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Fun Facts
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Objectives
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Vocabulary
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Define input/output and storage devices and their functions
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Define and identify memory in a computer
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Alphanumeric keyboarding techniques using correct ergonomic habits
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Alphanumeric keyboarding techniques while keeping fingers on home row
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Safety guidelines for computer equipment and ergonomics
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The history of the internet
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Internet vocabulary
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Introduction to Domain Name System (DNS)
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How to perform a basic internet search
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How to use search engines?
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Summary
Knowledge Check
